Terms and Conditions

These terms and conditions (the "Terms and Conditions") govern the use of

www.comeandstayltd.co.uk (the "Site"). This Site is owned and operated by Come and Stay Ltd.

This Site is an ecommerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and

agree to abide by them at all times.

THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT

IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT

CAREFULLY.

Intellectual Property

All content published and made available on our Site is the property of Come and Stay Ltd and the

Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable

files and anything that contributes to the composition of our Site.

Age Restrictions

The minimum age to use our Site is 18 years old. By using this Site, users agree that they are over

18 years old. We do not assume any legal responsibility for false statements about age.

Acceptable Use

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and

not to:

- Harass or mistreat other users of our Site;

- Violate the rights of other users of our Site;

- Violate the intellectual property rights of the Site owners or any third party to the Site;

- Hack into the account of another user of the Site;

- Act in any way that could be considered fraudulent; or

- Post any material that may be deemed inappropriate or offensive.

If we believe you are using our Site illegally or in a manner that violates these Terms and

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Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also

reserve the right to take any legal steps necessary to prevent you from accessing our Site.

User Contributions

Users may post the following information on our Site:

- Photos; and

- Public comments.

By posting publicly on our Site, you agree not to act illegally or violate these Terms and Conditions.

Accounts

When you create an account on our Site, you agree to the following:

1. You are solely responsible for your account and the security and privacy of your account,

including passwords or sensitive information attached to that account; and

2. All personal information you provide to us through your account is up to date, accurate, and

truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if

you violate these Terms and Conditions.

Sale of Goods And Services

These Terms and Conditions govern the sale of goods and services available on our Site.

The following goods are available on our Site:

- Local Produce.

We are under a legal duty to supply goods that match the description of the good(s) you order on

our Site.

The following services are available on our Site:

- Service providers from the local area; and

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- Holiday Letting.

The services will be paid for in full when the services are ordered.

These Terms and Conditions apply to all the goods and services that are displayed on our Site at the

time you access it. This includes all products listed as being out of stock. All information,

descriptions, or images that we provide about our goods and services are as accurate as possible.

However, we are not legally bound by such information, descriptions, or images as we cannot

guarantee the accuracy of all goods and services we provide. You agree to purchase goods and

services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we

cancel your order and have already processed your payment, we will give you a refund equal to the

amount you paid. You agree that it is your responsibility to monitor your payment instrument to

verify receipt of any refund.

Third Party Goods and Services

Our Site may offer goods and services from third parties. We cannot guarantee the quality or

accuracy of goods and services made available by third parties on our Site.

User Goods and Services

Our Site allows users to sell goods and services. We do not assume any responsibility for the goods

and services users sell on our Site. We cannot guarantee the quality or accuracy of any goods and

services sold by users on our Site. However, if we are made aware that a user is violating these

Terms and Conditions, we reserve the right to suspend or prohibit the user from selling goods and

services on our Site.

Payments

We accept the following payment methods on our Site:

- Credit Card; and

- Direct Debit.

When you provide us with your payment information, you authorise our use of and access to the

payment instrument you have chosen to use. By providing us with your payment information, you

authorise us to charge the amount due to this payment instrument.

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If we believe your payment has violated any law or these Terms and Conditions, we reserve the

right to cancel or reverse your transaction.

Shipping and Delivery

When you purchase goods from our Site, the goods will be delivered through one of the following

methods:

- Standard delivery by post. Delivery takes 5 - 7 business days..

Delivery will take place as soon as reasonably possible, depending on the delivery method selected.

Delivery times may vary due to unforseen circumstances. Please note that delivery times do not

include weekends and bank holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

You are required to provide us with a complete and accurate delivery address, including the name of

the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person

as a result of you providing us with inaccurate or incomplete information.

Right to Cancel and Receive Reimbursement

If you are a customer living in the United Kingdom or the Eurpoean Union you have the right to

cancel your contract to purchase goods and services from us within 14 days without giving notice.

The cancellation period:

- Will end 14 days from the date of purchase when you purchased a service;

- Will end 14 days from when you receive, or someone you nominate receives, the goods when

you purchased good(s) in one order that are all delivered together;

- Will end 14 days from when you receive, or someone you nominate receives, the last good

when you purchased goods in one order that are delivered separately; or

- Will end 14 days from when you receive, or someone you nominate receives, the first good

when you purchased goods that will be regularly delivered during a defined period of time.

To exercise your right to cancel you must inform us of your decision to cancel within the

cancellation period. To cancel, contact us by email at info@comeandstayltd.co.uk or by post at

Festival House, Jessop Avenue, Cheltenham, Gloucestershire, GL50 3SH. You may use a copy of

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the Cancellation Form, found at the end of these Terms and Conditions, but you are not required to

do so.

The right to cancel does not apply to:

- Goods or services, other than the supply of water, gas, electricity, or district heating, where

the price depends upon fluctuations in the financial market that we cannot control and that

may occur during the cancellation period;

- Custom or personalised goods;

- Goods that will deteriorate or expire rapidly;

- Alcoholic beverages where the price has been agreed upon at the time of purchase, delivery

of them can only take place after 30 days, and their value is dependent on fluctuations in the

market that we cannot control;

- Services that the customer has requested for the purpose of carrying out urgent repairs or

maintenance;

- Newspapers, magazines, or periodicals, except for subscriptions to such publications; and

- Accommodation, transport of goods, vehicle rental services, catering, or services related to

leisure activities, if the contract includes a specific date or period of performance.

Effects of Cancellation

If you cancel your contract with us and goods have already been sent to you, then you must return

the goods to us as soon as possible after informing us of your decision to cancel. You will be

responsible for the cost of returning the goods. We will not be responsible for any damage or loss to

the goods that occurs before they are returned to us, including while the goods are in transit.

If you cancel your contract with us, we will reimburse to you all payments we received from you

under the contract, including the costs of delivery, except for any supplementary delivery charges

resulting from your choice of a delivery type other than the least expensive type of standard delivery

that we offer. Please note that we are permitted by law to reduce your reimbursement to reflect any

reduction in the value of the goods that was caused by handling other than what is necessary to

establish the nature, characteristics, and functioning of the goods.

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We will provide the reimbursement without undue delay and no later than the earlier of 14 days

after we receive back from you any goods supplied or 14 days after you provide proof that you have

returned the goods. If no goods were supplied, then we will provide the reimbursement no later than

14 days after the day we were informed of your decision to cancel.

If you requested the performance of services begin during the cancellation period, you are required

to pay us an amount which is in proportion to what has been performed until you have

communicated to us your decision to cancel this contract. We will reimburse to you any amount you

have paid above this proportionate payment.

We will make the reimbursement using the same form of payment as you used for the initial

purchase unless you have expressly agreed otherwise. You will not incur any fees because of the

reimbursement.

This right to cancel and to reimbursement is not affected by any return or refund policy we may

have.

Consumer Protection Law

Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer

protection legislation in your jurisdiction applies and cannot be excluded, these Terms and

Conditions will not limit your legal rights and remedies under that legislation. These Terms and

Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict

between these Terms and Conditions and that legislation, the mandatory provisions of the

legislation will apply.

Links to Other Websites

Our Site contains links to third party websites or services that we do not own or control. We are not

responsible for the content, policies, or practices of any third party website or service linked to on

our Site. It is your responsibility to read the terms and conditions and privacy policies of these third

party websites before using these sites.

Limitation of Liability

Come and Stay Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates will

not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees

from your use of the Site.

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Come and Stay

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Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions,

claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our

Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the Country of England.

Dispute Resolution

Subject to any exceptions specified in these Terms and Conditions, if you and Come and Stay Ltd

are unable to resolve any dispute through informal discussion, then you and Come and Stay Ltd

agree to submit the issue before a mediator. The decision of the mediator will not be binding. Any

mediator must be a neutral party acceptable to both you and Come and Stay Ltd.

Notwithstanding any other provision in these Terms and Conditions, you and Come and Stay Ltd

agree that you both retain the right to bring an action in small claims court and to bring an action for

injunctive relief or intellectual property infringement.

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be

inconsistent or invalid under applicable laws, those provisions will be deemed void and will be

removed from these Terms and Conditions. All other provisions will not be affected by the removal

and the rest of these Terms and Conditions will still be considered valid.

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance

with the law and to reflect any changes to the way we operate our Site and the way we expect users

to behave on our Site. We will notify users by email of changes to these Terms and Conditions or

post a notice on our Site.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

01242 964417

info@comeandstayltd.co.uk

Festival House, Jessop Avenue, Cheltenham, Gloucestershire, GL50 3SH

You can also contact us through the feedback form available on our Site.

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Effective Date: 4th day of May, 2021

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Cancellation Form

If you want to cancel your contract of sale with us you may use this form and email or post it back

to us at the address below.

To: www.comeandstayltd.co.uk

Address: Festival House, Jessop Avenue, Cheltenham, Gloucestershire, GL50 3SH

Email: info@comeandstayltd.co.uk

I hereby give notice that I cancel my contract of sale of the following goods or services:

________________________________________________________________________________

Ordered on: ______________________________________

Received on: ______________________________________

Customer name: ______________________________________

Customer address:

____________________________________________________________________________

Signature (only required if you are returning a hardcopy of this form):

______________________________________

Date: ______________________________________

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