Privacy Policy

Type of website: Ecommerce

Effective date: 4th day of May, 2021 (the "Site") is owned and operated by Come and Stay Ltd. Come and

Stay Ltd is the data controller and can be contacted at:

01242 964417

Festival House, Jessop Avenue, Cheltenham, Gloucestershire, GL50 3SH


The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the


1. The personal data we will collect;

2. Use of collected data;

3. Who has access to the data collected; and

4. The rights of Site users.

This Privacy Policy applies in addition to the terms and conditions of our Site.


For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European

Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation

(the "GDPR"). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data

Protection Act 2018.


By using our Site users agree that they consent to:

1. The conditions set out in this Privacy Policy.

When the legal basis for us processing your personal data is that you have provided your consent to

that processing, you may withdraw your consent at any time. If you withdraw your consent, it will

not make processing which we completed before you withdrew your consent unlawful.

You can withdraw your consent by: Contact the founder

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Legal Basis for Processing

We collect and process personal data about users in the EU only when we have a legal basis for

doing so under Article 6 of the GDPR.

We rely on the following legal bases to collect and process the personal data of users in the EU:

1. Users have provided their consent to the processing of their data for one or more specific


2. Processing of user personal data is necessary for us or a third pary to pursue a legitimate

interest. Our legitimate interest is not overriden by the interests or fundamenal rights and

freedoms of users. Our legitimate interest(s) are: The processing is necessary for our

legitimate interest e.g. in order for us to provide the best service to you via our website.

Before we process your personal data on this basis we make sure we consider and balance

any potential impact on you, and we will not use your personal data on this basis where such

impact outweighs our interest.;

3. Processing of user personal data is necessary for us to take, at the request of a user, steps

before entering a contract or for the performance of a contract to which a user is a party. If a

user does not provide the the personal data necessary to perform a contract the consequences

are as follows: Come & Stay Ltd will be unable to fulfill any confirmed booking, if we are

unable to access and verify your contact data.; and

4. Processing of user personal data is necessary to a task carried out in the public interest or in

the exercise of our official authority.

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not

collect any additional data beyond the data listed below without notifying you first.

Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain functions on our Site:

1. First and last name;

2. Date of birth;

3. Email address; and

4. Phone number.

This data may be collected using the following methods:

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1. When a user creates an account.

How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or

indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in

this Privacy Policy.

The data we collect when the user performs certain functions may be used for the following


1. Communication and we may use your data to verify your identity and contact information..

Who We Share Personal Data With


We may disclose user data to any member of our organisation who reasonably needs access to user

data to achieve the purposes set out in this Privacy Policy.

Third Parties

We may share user data with the following third parties:

1. The Cotswold Group Ltd..

We may share the following user data with third parties:

1. Name, date of birth and contact details..

We may share user data with third parties for the following purposes:

1. Verification of identity and contact details..

Third parties will not be able to access user data beyond what is reasonably necessary to achieve the

given purpose.

Other Disclosures

We will not sell or share your data with other third parties, except in the following cases:

1. If the law requires it;

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2. If it is required for any legal proceeding;

3. To prove or protect our legal rights; and

4. To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for

and have no control over their privacy policies and practices.

How Long We Store Personal Data

User data will be stored until the purpose the data was collected for has been achieved.

You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data

In order to protect your security, we use the strongest available browser encryption and store all of

our data on servers in secure facilities. All data is only accessible to our employees. Our employees

are bound by strict confidentiality agreements and a breach of this agreement would result in the

employee's termination.

While we take all reasonable precautions to ensure that user data is secure and that users are

protected, there always remains the risk of harm. The Internet as a whole can be insecure at times

and therefore we are unable to guarantee the security of user data beyond what is reasonably


Your Rights as a User

Under the GDPR, you have the following rights:

1. Right to be informed;

2. Right of access;

3. Right to rectification;

4. Right to erasure;

5. Right to restrict processing;

6. Right to data portability; and

7. Right to object.


We do not knowingly collect or use personal data from children under 16 years of age. If we learn

that we have collected personal data from a child under 16 years of age, the personal data will be

deleted as soon as possible. If a child under 16 years of age has provided us with personal data their

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parent or guardian may contact our data protection officer.

How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your personal

data, if we have disclosed your personal data and to who we disclosed your personal data, if you

would like your data to be deleted or modified in any way, or if you would like to exercise any of

your other rights under the GDPR, please contact our data protection officer here:

Rebecca Farmer

07375 117515

Festival House, Jessop Avenue, Cheltenham, Gloucestershire, GL50 3SH


This Privacy Policy may be amended from time to time in order to maintain compliance with the

law and to reflect any changes to our data collection process. When we amend this Privacy Policy

we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users

periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary,

we may notify users by email of changes to this Privacy Policy.


If you have any complaints about how we process your personal data, please contact us through the

contact methods listed in the Contact Information section so that we can, where possible, resolve the

issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a

supervisory authority. You also have the right to directly make a complaint to a supervisory

authority. You can lodge a complaint with a supervisory authority by contacting the Information

Commissioner's Office in the UK.

Contact Information

If you have any questions, concerns or complaints, you can contact our data protection officer,

Rebecca Farmer, at:

07375 117515

Festival House, Jessop Avenue, Cheltenham, Gloucestershire, GL50 3SH

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